Service Options
RTCS offers four major service options to meet your computer and
networking service needs. Please review these options and go to the solutions
page for a review of products supported.
R-Managed (New for 2007!)
R-Managed is our Managed Service Provider offering
that
consists of various service level offerings that provides affordable
proactive IT management and support to growing businesses. Utilizing
our unique framework for providing managed IT services, RTCS
provides a range of proactive services to keep your computer systems
up and running around the clock and your people and business
productive. R-Managed is offered at various levels to best
match you IT budget and service needs, and is effective for both
clients who need completed IT management support and for clients do
some or part of their own IT management tasks.
Please contact sales for details and a free demonstration.
Benefit: Retain service and
support that is backed with experience and certified computer staff.
Know you can call for help on the covered product when needed, and
at a cost lower then a full Maintenance Agreement. This type of
agreement will take care of a majority of your service and
support needs.
Without the commitment of an agreement, Right-Tech Computer
Solutions provides service, support, repair, consulting, or other
computing services as you need them. Rates are based on the
time spent plus materials and other costs. Hourly rates depend
on the product you need serviced.
- 0.5 Hours Minimum, then 0.1 increments.
- Rate is $87-$107 per hour depending on level of
technology support you need.
Benefit: The cost for service and
support needs are paid as needed.
You need a project done, a computer replaced, a hard drive
upgraded, new network wires installed, etc...but what is the cost
going to end up being?
The Fixed Rate Service is designed to provide a predictable
computing cost. The pricing is based on the project or service job.
.
Benefit: The cost for service and
support needs are paid as needed, and you'll know the cost before
the work begins.
Support Agreements provide you with technical support and service
time to resolve issues with the products covered. This will give you
a reduced cost for product service and support. The
agreement covers the service and support time required to
resolve any problem with the covered product. This agreement
makes materials and the cost of obtaining them separate, which keeps
the price lower since you are not buying insurance for the hardware.
Support Agreements are priced depending on the type and
quantity of products.
Please contact sales for details.
Benefit: Retain service and
support that is backed with experience and certified computer staff.
Know you can call for help on the covered product when needed, and
at a cost lower then a full Maintenance Agreement. This type of
agreement will take care of a majority of your service and
support needs.
A Maintenance Agreement provides assurance the hardware covered
will be fixed or replaced in event of failure. It includes technical
support, service time, and the parts require to resolve failures or
problems. You can rest assure the cost of maintaining working
equipment will not be an unexpected surprise when failures occur.
The fixed cost a Maintenance Agreement provides makes budgeting for
computing maintenance easy and effective. Maintenance Agreements are
priced depending on the type and quantity of products.
Please contact sales for details.
Benefit: In addition to the
benefits offered by a Support Agreement, the Maintenance Agreement
will cover the cost of fixing or replacing the covered hardware.
This type of agreement is inclusive of your needs to keep the
product operating properly.
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